Data Protection

Fg991 Privacy Policy – Your Data Is Completely Safe with Us

Fg991 believes your personal information belongs to you. In this Privacy Policy, we clearly set out what data is collected, how it is used, and how it is kept secure.

Last Updated: 1 January 2026
Applicable to the Bangladesh Region
256-Bit SSL
Encryption
To Third Parties
Not Data
Secure
Data Storage
Your Information
In Your Control

How fg991 Protects Your Information

The Core Pillars of Our Data Protection

End-to-End Encryption

Every transaction and communication on fg991 is encrypted with 256-bit SSL technology, ensuring no unauthorised party can access your data.

No Selling Data to Third Parties

Fg991 never sells or shares your personal information with advertisers or other companies. No data is passed to third parties except where required by law.

Identity Verification Security

Identity documents and photos collected during the KYC process are stored on secure, encrypted servers and used solely for verification purposes.

Your Control

From your fg991 account settings, you can unsubscribe from marketing communications, correct your information, or request data deletion at any time.

Data Retention Limits

Fg991 does not retain your data longer than necessary. Information is deleted after a set period following account closure, unless required by law.

International Standards

Fg991's privacy policy is built in accordance with international data protection standards. We conduct regular security audits.

1. Introduction & Scope

Fg991 ("we", "our") explains in this Privacy Policy what information is collected when you use fg991's website, mobile application, or any associated services, and how that information is used and protected.

By using fg991's services, you are deemed to have accepted the terms set out in this Privacy Policy. We take your privacy seriously and use the highest-standard technologies and practices to keep your data secure.

This policy applies to all fg991 users in Bangladesh. If you are under 18, you should not use fg991, and we do not knowingly collect your information in such cases.

This Privacy Policy of fg991 Terms and Conditions An integral part. Reading both documents together is recommended.


2. What Information We Collect

Fg991 collects the information necessary to improve your experience and deliver our services. The types of data we collect are described below:

Data Type Example Why It Is Collected
Identity Information Full name, date of birth, national ID Age Verification & KYC
Contact Information Email, phone number, address Account Communications
Financial Information Mobile banking number, transaction history Payment Processing
Gaming Data Betting history, game preferences Service Improvement & Responsible Gaming
Device Information IP address, browser, operating system Security & Technical Support

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against fg991's policy.


3. How We Collect Information

Fg991 may collect your information through the following methods:

  • Directly from you: Information you provide directly through the registration form, KYC verification, support communications, and during the payment process.
  • Automatically: When you use fg991, technical information is automatically collected via cookies, log files, and web beacons.
  • From third parties: Transaction verification data from payment providers (bKash, Nagad, etc.) and information from identity verification services may be received.

Fg991 will never ask for your full payment card number, PIN, or OTP. Any such request should be treated as a potential scam. If in doubt, contact our support team immediately.


4. Purposes of Data Use

Fg991 uses your information for the following purposes:

  • Account Management: Completing registration, verifying login, and maintaining account security.
  • Service Delivery: To enable gameplay and process deposits and withdrawals.
  • Legal Compliance: Compliance with KYC and AML (Anti-Money Laundering) regulations.
  • Service Improvement: Analyzing platform performance to deliver a better experience.
  • Contact: To send important updates, security alerts, and (with your consent) promotional offers.
  • Responsible Gaming: To identify potential gaming issues and provide timely support.

Fg991 never sells your data to third parties for advertising purposes. You can opt out of marketing communications at any time.


5. Data Sharing Policy

Fg991 does not share your personal data with third parties. However, data may be shared in the following limited circumstances:

  • Payment Providers: Only the information required to process transactions with payment services such as bKash, Nagad, and Rocket.
  • Identity Verification Services: With accredited verification agencies for the KYC process.
  • Legal Authority: When required by a court order or government directive.
  • Partner Organizations: fg991's parent company or affiliated entities, solely for the purpose of improving services and subject to the same privacy standards.

In each of the above cases, fg991 ensures that the relevant party protects your data with the same level of care and does not use it for any other purpose.


6. Cookies & Tracking Technologies

Cookies and similar technologies are used on the fg991 website and app. They store small files in your browser to help improve your experience.

Essential Cookies
Essential for login sessions and security. These cannot be disabled.
Analytics Cookies
To understand which parts of the website are used most. You may disable these if you wish.
Preference Cookies
To remember your language, theme, and other preferences. Activated with your consent.
Marketing Cookies
To show you relevant offers. Entirely optional and can be turned off at any time.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain fg991 features.


7. Technical Data Security Measures

Fg991 uses industry-leading technology to keep your data safe:

  • SSL/TLS Encryption: 256-bit encryption on every data transfer.
  • Firewall Protection: An advanced firewall system blocks unauthorized access.
  • Two-Factor Authentication (2FA): Two-factor authentication is available for your account.
  • Regular Security Audits: Regular system audits conducted by independent experts.
  • Encrypted Storage: Stored data is also kept in encrypted form.
  • Access Controls: fg991 employees may only access specific data when required for their work.

In the event of a security breach, fg991 will notify affected users as quickly as possible and take all necessary steps to address the issue.


8. Your Data Rights

Fg991 believes you have full ownership and control over your personal data. Your rights are detailed below:

01
Right to Access Data

You may request access to the information we hold about you at any time.

02
Right to Correct Data

You can request our support team to correct any inaccurate or outdated information.

03
Right to Erasure

You may request deletion of your personal data under certain conditions.

04
Right to Restrict Processing

You may request that your data no longer be used for specific purposes.

05
Right to Data Portability

You may request a copy of your data in a portable format.

06
Right to Withdraw Consent

You may withdraw your consent to marketing communications or specific data processing at any time.

To exercise any of the rights listed above support@fg991.wsvia email or live chat. We typically respond within 30 business days.


9. Data Retention Period

Fg991 does not retain your data longer than necessary. Our general policy is:

  • Active Accounts: Data is retained for the entire duration your account remains active.
  • Closed Accounts: Data is generally retained for up to 5 years after account closure (for legal reasons).
  • Financial Transactions: Up to 7 years under Anti-Money Laundering laws.
  • Support Contact: Up to 2 years after the issue has been resolved.

Once the designated retention period expires, fg991 securely deletes your data or anonymises it so that it can no longer be linked back to you.


10. Privacy Policy Updates & Contact

Fg991 may update this Privacy Policy from time to time. When a significant change is made:

  • A notification will be sent to your registered email address.
  • A notification will be displayed upon logging into the platform.
  • The "Last Updated" date at the top of the page will be revised.

Continued use of fg991 after any changes takes effect will be considered acceptance of the updated policy.

If you have any questions about this Privacy Policy or your personal data, please get in touch with us:

  • Email: support@fg991.ws
  • Live Chat: Directly on the platform (available 24/7)

Fg991 takes all privacy-related concerns seriously. We are always transparent and here for you.


Privacy FAQ

No, fg991 never sells your personal information to third parties. Our business model does not rely on selling data. Your information is used solely to provide our services and meet legal obligations.

In most cases, yes. However, certain financial transaction data must be retained for a specified period for legal reasons. Contact us at support@fg991.ws for full clarity on any matter.

Click the "Unsubscribe" or "Opt-out" link at the bottom of any marketing email. Alternatively, update your notification preferences in your account settings, or simply ask our support team.

Use a strong password and never share it with anyone. Keep Two-Factor Authentication (2FA) enabled. Avoid logging in over public Wi-Fi. If you notice anything suspicious, change your password immediately and contact Support.
Play in a Safe Environment

Your data is safe – play with confidence at fg991

Your personal information and financial data are protected with the highest level of security at fg991. Register today and play with complete peace of mind.

SSL Secured Data Is Never Sold 24/7 Bangla Support

For users aged 18+ only. Terms & Conditions and Responsible Gaming Policy applies.

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